If you have any questions about our products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.
Customer Support
Company name: RED AS
Organisation number: 997 248 740
Business address:
Kjerulfs gate 1C
2000 LILLESTRØM
Norway
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Order Inquiries
For questions regarding an existing order, please include the following information when contacting us:
- Your full name;
- Order number;
- Email address used when placing the order; and
- A brief description of your inquiry.
Providing this information will help us locate your order and respond more efficiently.
Shipping and Delivery Inquiries
If you are contacting us about:
- Order status;
- Shipment tracking;
- Delivery delays;
- Missing parcels;
- Failed delivery attempts; or
- Delivery address issues,
please include your order number and any available tracking information.
You can contact us at:
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Returns and Refunds
Before returning any product, please contact us first to request return authorization and receive the applicable return instructions.
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Unless we provide a different authorized return address, approved returns should be sent to:
RED AS
Kjerulfs gate 1C
2000 LILLESTRØM
Norway
Please do not send a return without first contacting us.
For complete return conditions, please review our Return and Refund Policy.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Where reasonably possible, please provide:
- Your order number;
- A description of the issue;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed.
Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including requesting access to, correction of or deletion of personal information, please contact:
Email: support@jskzx.shop
Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
For more information, please review our Privacy Policy.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Please include:
- Your full name;
- Order number, where applicable;
- A clear description of the issue;
- The resolution you are requesting; and
- Any relevant photographs or supporting information.
Submitting a complaint does not affect any statutory consumer rights available to you under applicable law.
Official Business Information
Company name: RED AS
Organisation number: 997 248 740
Address:
Kjerulfs gate 1C
2000 LILLESTRØM
Norway
Email: support@jskzx.shop
Telephone: +47 79 18 46 58