If you have any questions about our products, orders, shipping, returns, refunds or other customer service matters, please contact us using the information below.
Customer Support
Company Name: RED AS
Organisation Number: 997 248 740
Registered Business Address:
Kjerulfs gate 1C
2000 LILLESTRØM
Norway
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Website: https://jskzx.shop/
Order Inquiries
For questions regarding an existing order, please include the following information when contacting us:
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Your full name;
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Order number;
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Email address used when placing the order; and
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A brief description of your inquiry.
Providing this information will help us locate your order and respond more efficiently.
Shipping and Delivery Inquiries
If you are contacting us about:
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Order status;
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Shipment tracking;
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Delivery delays;
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Missing parcels;
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Failed delivery attempts; or
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Delivery address issues,
please include your order number and any available tracking information.
You can contact us at:
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Returns and Refunds
To request a return or refund, please contact our customer support team:
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Please provide your order number, contact information and details of your return request.
Our customer support team will provide the applicable return address and reasonable return instructions based on your order and product.
The registered business address of RED AS is not the product return address.
Please do not send returned products to the registered business address unless our customer support team expressly instructs you to do so.
For voluntary returns, please follow the applicable return instructions before shipping the product.
For customers exercising an applicable statutory right of withdrawal, a clear statement communicating the decision to withdraw within the statutory period is sufficient. Prior return authorization is not required to exercise this right.
We will provide the applicable return address and instructions without undue delay.
For complete return conditions, please review our Return and Refund Policy.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Where reasonably possible, please provide:
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Your order number;
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A description of the issue;
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Photographs of the product;
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Photographs of the outer packaging;
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A photograph of the shipping label; and
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A video showing the issue where relevant.
Please keep the original packaging until the matter has been reviewed.
We will review the matter and provide an appropriate remedy in accordance with applicable consumer protection laws.
Privacy and Data Protection Requests
If you wish to exercise a privacy or data protection right, including requesting access to, correction of or deletion of personal information, please contact:
Email: support@jskzx.shop
Please clearly describe your request and provide sufficient information for us to identify the relevant customer account or order.
We may request additional information where reasonably necessary to verify your identity before processing a privacy request.
For more information, please review our Privacy Policy.
Complaints
We aim to handle customer questions and complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Please include:
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Your full name;
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Order number, where applicable;
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A clear description of the issue;
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The resolution you are requesting; and
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Any relevant photographs or supporting information.
Submitting a complaint does not affect any statutory consumer rights available to you under applicable law.
Official Business Information
Company Name: RED AS
Organisation Number: 997 248 740
Legal Form: Aksjeselskap (Norwegian Limited Liability Company)
Registered Business Address:
Kjerulfs gate 1C
2000 LILLESTRØM
Norway
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Website: https://jskzx.shop/
The registered business address is provided for business identification and official correspondence. It is not the default address for product returns.
For the applicable return address, please contact customer support.