Last updated: October 27, 2026
This Return and Refund Policy applies to purchases made through jskzx.shop, operated by RED AS.
Nothing in this policy excludes, restricts or limits mandatory consumer rights under applicable Norwegian, European Economic Area (EEA), European Union or other applicable consumer protection laws.
1. 30-Day Return Policy
We offer a 30-day voluntary return period for eligible products.
You may request a return within 30 days after receiving your order.
For voluntary returns, products should generally:
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Be unused, undamaged and in their original condition;
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Include all original accessories and components;
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Include original packaging where reasonably possible; and
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Be accompanied by proof of purchase.
Products showing excessive use, damage or missing components may not qualify for a full voluntary refund, except where mandatory consumer rights apply.
This voluntary policy is separate from and does not reduce statutory withdrawal or consumer protection rights.
2. How to Request a Return
To request a return, please contact:
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
Please provide your name, order number, contact email and the product you wish to return.
For damaged, defective or incorrect products, please provide a description and photographs where reasonably possible.
Our customer service team will provide the applicable return instructions and return address.
For voluntary returns, please follow the return instructions before shipping the product.
For statutory withdrawal, a clear statement communicating your decision within the applicable withdrawal period is sufficient. Prior authorization is not required to exercise this right.
3. Return Address
The return address is determined according to the product and order.
Customers must contact our customer service team to obtain the applicable return address and shipping instructions.
Email: support@jskzx.shop
The registered business address of RED AS is:
Kjerulfs gate 1C
2000 LILLESTRØM
Norway
This registered business address is not the product return address.
Please do not send returned products to the registered business address unless our customer service team expressly instructs you to do so.
We will provide the applicable return address and reasonable return instructions without undue delay.
Contacting us for return instructions does not limit or delay any statutory withdrawal rights.
4. Damaged, Defective or Incorrect Products
Please contact us promptly if your order arrives damaged, defective, incomplete or incorrect.
Where reasonably possible, provide your order number, a description of the problem and supporting photographs.
We will review the issue and provide an appropriate remedy under applicable consumer law.
Depending on the circumstances, remedies may include repair, replacement, price reduction or refund.
Where a return is required because we supplied a defective, damaged, incorrect or non-conforming product, reasonable return shipping costs will be covered by us where required by applicable law.
5. Non-Returnable Products and Exceptions
Certain products may be excluded from voluntary returns or statutory withdrawal where permitted by applicable law.
Examples may include:
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Clearly personalized or custom-made products;
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Goods liable to deteriorate or expire rapidly;
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Sealed hygiene products that are unsuitable for return once unsealed;
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Goods inseparably mixed with other items after delivery;
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Certain sealed software, audio or video products after opening; and
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Other legally recognized exceptions.
These exceptions do not restrict mandatory rights concerning defective, damaged or non-conforming goods.
6. EEA and EU 14-Day Statutory Right of Withdrawal
Eligible consumers in Norway and other applicable EEA or EU countries generally have a statutory right to withdraw from qualifying distance purchases within 14 days without providing a reason.
For physical goods, the withdrawal period generally begins when the consumer, or a designated third party other than the carrier, receives the goods.
To exercise this right, customers must inform us of their decision before the withdrawal period expires.
Withdrawal notices may be sent to:
Email: support@jskzx.shop
A clear statement identifying the order and communicating the decision to withdraw is sufficient. Customers may also use any applicable statutory model withdrawal form.
After notifying us, customers must generally return the goods within 14 days, subject to applicable law.
We will provide the relevant return address and instructions without undue delay.
7. Condition of Products Returned Under Statutory Withdrawal
Customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics and functioning.
Where permitted by law, customers may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary.
Opening packaging does not automatically remove statutory withdrawal rights unless a specific legal exception applies.
8. Return Shipping Costs
Voluntary and Change-of-Mind Returns
For ordinary change-of-mind returns under our voluntary 30-day return policy, customers are generally responsible for direct return shipping costs.
For applicable statutory withdrawal returns, customers are responsible for direct return shipping costs where this responsibility has been properly disclosed and permitted by law.
Customers will receive the applicable return address and instructions from our customer service team.
Defective, Damaged or Incorrect Products
Where a return results from a defective, damaged, incorrect or otherwise non-conforming product, reasonable return shipping costs will be handled in accordance with applicable consumer law.
Customers should contact us before shipping such products so that we can provide the appropriate instructions.
9. Exchanges
If you wish to exchange a product for a different model, size or variation, please contact customer support.
Depending on product availability, we may arrange an exchange or ask you to return the original product and place a new order.
Replacement availability cannot be guaranteed until confirmed.
Mandatory consumer rights remain unaffected.
10. Return Inspection
After receiving a returned product, we may inspect it to determine whether the conditions of our voluntary return policy have been met.
We will notify the customer of the outcome.
For voluntary returns, a refund may be reduced or refused where permitted by law if the product has been materially damaged, altered or used beyond the applicable return conditions.
Statutory consumer rights remain unaffected.
11. Refunds Under Statutory Withdrawal
Where a valid statutory withdrawal applies, we will reimburse the payments required by applicable consumer law.
This generally includes the cost of our least expensive standard delivery option, where applicable.
Reimbursement will be made without undue delay and generally no later than 14 days after receiving the withdrawal notice.
For physical goods, where permitted by law, we may withhold reimbursement until we receive the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first.
Refunds will generally be made using the original payment method unless another method is expressly agreed or required by law.
No separate refund processing fee will be charged by us.
12. Refunds Under Our Voluntary 30-Day Return Policy
For eligible voluntary returns, we will review the returned product after receipt.
If approved, the refund will normally be processed within 10 days after approval.
Where possible, refunds will be issued using the original payment method.
If the original payment method cannot receive a refund, an appropriate alternative method may be arranged with the customer in accordance with applicable law.
Banks and payment providers may require additional time to complete the transaction.
For refund questions, contact:
Email: support@jskzx.shop
Telephone: +47 79 18 46 58
13. Order Cancellations
If you wish to change or cancel an order before dispatch, please contact us as soon as possible.
We will make reasonable efforts to assist.
Once an order has entered processing or has been dispatched, ordinary cancellation may no longer be possible.
Any statutory withdrawal or cancellation rights remain unaffected.
14. Refused or Unclaimed Deliveries
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of statutory withdrawal rights.
Customers wishing to withdraw should clearly communicate their decision to us.
Reasonable additional costs caused by incorrect delivery information or unjustified failure to collect an order may be charged where permitted by applicable law.
Mandatory consumer rights remain unaffected.
15. Proof of Purchase
We may request reasonable information to identify an order when processing returns, replacements or refunds.
This may include:
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Order number;
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Order confirmation;
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Purchase receipt;
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Payment confirmation; or
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Other information reasonably sufficient to identify the transaction.
16. Consumer Rights
Our voluntary return policy provides additional commercial benefits and does not replace mandatory consumer rights.
Nothing in this policy excludes or restricts statutory rights concerning withdrawal, defective goods, product conformity, delivery or refunds.
Where mandatory applicable law provides greater protection, that law takes precedence.
17. Company and Contact Information
Company Name: RED AS
Organisation Number: 997 248 740
Registered Business Address:
Kjerulfs gate 1C
2000 LILLESTRØM
Norway
Customer Support Email: support@jskzx.shop
Customer Support Telephone: +47 79 18 46 58
Website: https://jskzx.shop/
The registered business address is provided for company identification and official correspondence and is not the default product return address.
For returns, please contact customer support to obtain the applicable return address and instructions.